Shipping policy

At SHKREK, we aim to process and deliver your orders as smoothly and efficiently as possible. This Shipping Policy explains our order processing, delivery timelines, shipping charges, tracking, and other important shipping-related information.

SHKREK currently ships within India only. We do not offer international shipping.

Order Processing

Orders are generally processed within 1-3 business days after the order is successfully placed and payment is confirmed, where applicable.

Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.

Once your order has been processed and dispatched, you will receive shipping or tracking information where available.

Estimated Delivery Time

After dispatch, orders are generally delivered within 4-8 business days, depending on the delivery location and courier availability.

Delivery times may vary due to factors such as:

Customer location
Courier partner availability
Public holidays
Weather conditions
Operational delays
High order volumes
Remote or service-limited locations

Delivery timelines are estimates and cannot always be guaranteed.

Shipping Coverage

We currently deliver to eligible locations across India.

Certain PIN codes or remote areas may not be serviceable by our courier partners. If we are unable to deliver to your location, we may contact you regarding available options or cancel the order and process an applicable refund.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

We may also offer free shipping on selected products, promotional campaigns, or orders above a specified value.

Shipping charges and free-shipping eligibility may change from time to time.

Order Tracking

Once your order has been dispatched, tracking details may be shared through:

Email
SMS
WhatsApp
Order tracking page

Tracking information may take some time to become active after the courier partner receives the shipment.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information while placing an order.

Please ensure that you provide:

Full name
Complete delivery address
Correct PIN code
Active mobile number
Landmark, where necessary

SHKREK will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us at ershubham86@gmail.com as soon as possible.

Address changes may not be possible once the order has been processed or dispatched.

Delivery Attempts

Our courier partner may attempt delivery more than once if the first delivery attempt is unsuccessful.

Customers are advised to remain available on the registered phone number to coordinate with the courier partner.

If delivery repeatedly fails due to customer unavailability, an incorrect address, refusal to accept the order, or inability to contact the customer, the parcel may be returned to the sender.

Additional shipping charges may apply if the customer requests re-shipment.

Cash on Delivery Orders

Cash on Delivery may be available for selected orders and serviceable locations.

Customers are expected to:

Provide accurate contact information
Confirm the order if verification is requested
Keep the payable amount ready at the time of delivery

We reserve the right to restrict Cash on Delivery for certain PIN codes, products, customers, or orders where necessary.

Delayed Orders

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

These may include:

Courier delays
Weather conditions
Government restrictions
Public holidays
Natural disasters
Transportation disruptions
Unexpected operational issues

If your order is significantly delayed, please contact us at ershubham86@gmail.com with your order details.

Lost Shipments

If tracking shows no movement for an unusually long period or the shipment appears to be lost, please contact our customer support team.

We will coordinate with the courier partner to investigate the issue.

Depending on the outcome of the investigation, an eligible replacement or refund may be provided.

Damaged Package or Product

If your package arrives visibly damaged, tampered with, or the product inside is damaged, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photographs of the package
Photographs or videos of the damaged product
A brief explanation of the issue

Eligible cases will be handled according to our Refund and Returns Policy.

Order Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible at ershubham86@gmail.com.

Orders that have already been processed, packed, or dispatched may not be eligible for cancellation.

Refused or Undelivered Orders

If an order is refused at delivery or returned because the customer was unavailable, provided incorrect information, or could not be contacted, SHKREK reserves the right to:

Cancel the order
Deduct applicable shipping or return-to-origin charges from an eligible refund
Restrict Cash on Delivery for future orders in cases of repeated refusal

Any action will be taken in accordance with applicable law and our store policies.

Changes to This Shipping Policy

SHKREK may update this Shipping Policy from time to time to reflect changes in delivery partners, shipping practices, service areas, or applicable requirements.

The latest version will always be available on this page.