Refund policy

Refund and Return Policy

At SHKREK, we want you to be happy with your purchase. If something is not right, this policy explains how returns, replacements, and refunds work.

Return window

You can request a return, replacement, or refund within 15 days of receiving your order.

Conditions for a return

The item must be unused and in the same condition in which you received it.
The item must be in its original packaging.
Keep your order number or order confirmation as proof of purchase.

How to request a return

Email us at ershubham86@gmail.com with your order number, the reason for the return, and photos or videos if the item is damaged or incorrect. Please do not send anything back before contacting us. Once your request is approved, we will share the return address and instructions.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos or videos. We will arrange a replacement or a full refund, and we bear the return shipping cost in these cases.

Other returns

For returns that are not due to damage, defect, or our error, the return shipping charge is the customer's responsibility.

Items that cannot be returned

Personal care items that have been opened or used, and items damaged by use, cannot be returned. Please write to us if you are unsure about a specific item.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued within 10 business days.

For orders paid online, the refund goes back to your original payment method.
For Cash on Delivery orders, the refund is sent by UPI or bank transfer. Our team will ask for your details by email.

Banks can take a few additional days to credit the amount. If more than 15 business days have passed after your refund was approved, please contact us at ershubham86@gmail.com.