Refund policy

At SHKREK, we are committed to providing our customers with a smooth and satisfactory shopping experience. However, we understand that there may be situations where you are not completely satisfied with your purchase.

This Refund and Returns Policy explains the eligibility requirements, process, and conditions for requesting a return, replacement, or refund.

Refund Eligibility

Customers may request a return or refund within 15 days of receiving the order.

To be eligible for a return or refund:

  • The item must be unused and in the same condition in which it was received.

  • The product must be returned in its original packaging.

  • Proof of purchase, such as an order confirmation, invoice, or receipt, may be required.

  • The product must meet the eligibility conditions stated in this policy.

Return Process

1. Contact Customer Support

To initiate a return, please contact us at ershubham86@gmail.com with:

  • Your order details

  • Reason for the return

  • Relevant photos or videos, if applicable

2. Return Instructions

Once your return request has been reviewed and approved, our customer support team will provide you with the appropriate return instructions and return address.

Please do not send the product back without first contacting our support team.

3. Return Shipping Charges

Customers are responsible for the return shipping charges unless the product received is damaged, defective, or incorrect.

Original shipping charges, if applicable, may not be refundable.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Once the issue is verified, we may arrange a replacement or full refund, depending on the circumstances and product availability.

Non-Returnable Items

The following products may not be eligible for return or refund:

  • Personalized or customized products

  • Gift cards or vouchers

  • Final sale or clearance products

  • Products that have been used, damaged, altered, or returned without their original packaging

  • Products specifically marked as non-returnable on the product page

Refund Processing

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

If your refund is approved, it will be processed to your original payment method within 7–10 business days.

The actual time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method.

Rejected Refunds

If the returned product does not meet our eligibility requirements, we will notify you through email. In such cases, the refund request may be rejected.

Late or Missing Refunds

If you have not received your approved refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your bank, credit card provider, UPI provider, or payment service provider, as processing times may vary.

  3. If you still have not received your refund, contact us at ershubham86@gmail.com.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

Indian Shipping Only

SHKREK currently serves customers within India only. We do not offer international shipping.

Returns, replacements, and refunds under this policy apply only to eligible orders placed and delivered within India.