Privacy policy

At SHKREK, we value your privacy and are committed to protecting the personal information you share with us while using our website, placing an order, or contacting our customer support.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our store.

Information We Collect

When you visit or make a purchase from SHKREK, we may collect certain information, including:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase details

  • Payment-related information

  • IP address and device information

  • Browser type and website usage information

  • Communication details when you contact customer support

Payment information may be processed securely through third-party payment gateways. We generally do not directly store complete debit card, credit card, UPI, or banking credentials.

How We Use Your Information

We may use the information collected to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Send order confirmations and tracking updates

  • Provide customer support

  • Process returns, replacements, cancellations, and refunds

  • Improve our website, products, and customer experience

  • Detect and prevent fraudulent or suspicious transactions

  • Communicate promotional offers, where permitted

  • Comply with applicable legal and regulatory requirements

Sharing of Personal Information

We may share necessary customer information with trusted third-party service providers who help us operate our business, including:

  • Payment gateways

  • Courier and logistics partners

  • Website and e-commerce service providers

  • Marketing and analytics platforms

  • Customer support tools

  • Government or legal authorities when required by law

We only share information that is reasonably necessary for these services.

SHKREK does not sell your personal information to third parties.

Payment Security

Payments made through our website may be processed by third-party payment service providers.

These providers may collect and process your payment information according to their own privacy and security policies.

Customers are encouraged to review the privacy policies of the relevant payment provider before completing a transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Improve website performance

  • Understand visitor behaviour

  • Measure marketing and advertising performance

  • Provide a more relevant shopping experience

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Marketing Communications

If you provide consent, we may send promotional messages, offers, product updates, or other marketing communications through email, SMS, WhatsApp, or other communication channels.

You may unsubscribe from promotional communications at any time using the available unsubscribe option or by contacting us.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain business and accounting records

  • Resolve disputes

  • Prevent fraud

  • Meet legal and regulatory requirements

Information that is no longer required may be securely deleted or anonymised where appropriate.

Data Security

We take reasonable administrative and technical measures to protect customer information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no online transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

Your Rights

Subject to applicable Indian laws, you may contact us to request:

  • Access to your personal information

  • Correction of inaccurate information

  • Updating of your contact details

  • Deletion of certain personal information where legally permitted

  • Withdrawal of marketing consent

Some information may need to be retained where required for legal, accounting, fraud prevention, or regulatory purposes.

Third-Party Links

Our website may contain links to third-party websites or services.

SHKREK is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Children's Privacy

Our website and services are not specifically intended to collect personal information directly from children.

If we become aware that personal information from a child has been collected without appropriate authorization, we may take reasonable steps to remove it.

Indian Customers

SHKREK currently operates and ships within India only.

This Privacy Policy is intended to apply to information collected in connection with orders and services provided within India and should be read in accordance with applicable Indian laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.

Any updated version will be published on this page.